Telestore
The Challenge
Manual listing
75 phones every week were manually listed on telestore.se, Blocket and Tradera. Each listing took 7.5 minutes — time that could have been used for sales and customer service.
Excel chaos
2.5 hours every week wasted troubleshooting manual lists. When something went wrong, 2–3 people were involved in coordination, troubleshooting and recovery.
Missed sales
Wrong prices, missing deliveries and lost customer cases created direct costs. Every manual error risked losing customers and damaging the company's reputation.
No scalability
Every new phone required manual handling. The business couldn't grow without hiring more staff. The need for automation was urgent to break the bottleneck effect.
The Solution
56 automations implemented in 3 weeks. Make, AI agents and scripts — all tested against real data.
- 01
Listing & IMEI
75 phones/week listed automatically on telestore.se, Blocket and Tradera with correct price, images and spec.
- 02
Order & shipping
Every order automatically generated confirmation, shipping label and agreement. No manual steps, no forgotten details.
- 03
Customer service & AI
AI agents classified and responded to incoming mail around the clock, under one second per case.
- 04
Scalability
The business grows without the team growing. Every new phone is handled automatically.
Results
Savings
A detailed review of all automations we implemented for Telestore — from manual to fully automated processes.
We used to spend hours every week on manual tasks like creating shipping labels and confirming emails. Now Eteya handles all of that automatically. It's made us faster and less stressed.
AI to work?